Owning BlackBerry is still a headache

Although the BlackBerry is really very good, but if you have it, you may still have some inconvenience. BlackBerry because there will be some strange things .all those accoutrement freaks, who accept acquired the blatant BlackBerrys or Apple iPhones, may accept a botheration at hand. Handset makers as able-bodied as telecom account providers assume to accept alone after-sales account arrange while they were aggravating to outsmart their rivals in ablution the products.

While Nokia, Samsung, LG and Sony Ericsson accept company-owned or franchisee account centres, Research In Motion (RIM), the maker of BlackBerry, don’t accept such accessories in India. If in trouble, barter usually punch Airtel, Vodafone, Reliance Communications (RCOM) and added operators who accept tied-up with these vendors.

But manufacturers and account providers canyon the buck, sending afflicted subscribers on a agrarian goose chase. ET has accustomed emails from BlackBerry barter who affirmation to accept been “taken for a ride”.

Motilal Oswal Venture Capital Advisors accessory V-P-PE (real acreage fund) Anuranjan Mohnot, a BlackBerry user, has beatific a acknowledged apprehension adjoin “unfair barter convenance by Reliance Communications (RCOM) and BlackBerry”.

The centralized awning of his handset got absurd due to which annihilation could be seen. If he showed this botheration at a Reliance BlackBerry centre, he was asked to buy a new handset because replacing the awning would amount Rs 12,000 while the amount of the handheld is Rs 15,000.

“When I objected to such a abrupt allegation for the screen, they bargain it to Rs 10,000. If there is a agnate accident in Nokia E71 again it can be repaired at Rs 3,000 to Rs 4,000 adjoin its MRP of Rs 18,000. This is a bright case of how a aggregation is abusing its barter if accepting a monopolistic situation,” Mr Mohnot said.

An RCOM official, however, said: “Devices abide the albatross of manufacturers. We plan harder with their bounded offices, but the limitation has to be understood. At the end of the day, electronics is something we cannot handle and that’s accurate for all operators.” An email to RIM remained changing for over two days. Vodafone Essar too beneath to comment.

An Airtel agent said: “Airtel has a committed chump affliction helpline amount attainable to all users from any allotment of the country. Also, 25 Airtel centres are able to accommodate accouterments and software abutment with RIM-certified engineers. These centres accept standby BlackBerry handsets so that no user faces any disruption to their email services.”

Manoj Singla, a BlackBerry user from Pune, whose handset would “hang” every 5 minutes, was told that the accessory bare a new motherboard. “But we will accept to delay for 2-3 weeks to get it from the company,” abstruse abutment agents at a Vodafone aperture told him. Afterwards cat-and-mouse for over 5 weeks, he has now bought a Sony Ericsson handset.

Sources in telcos, however, agreed that they could partially yield affliction of the software allotment of problems, but accouterments issues could not be handled by them. While operators are aggressive to amalgamation with the best handset makers, it is about time they aswell looked afterwards able chump affliction in a country abacus over 9-million subscribers every month.Do not know if you've seen them, you feel what is BlackBerry? Hope that the BlackBerry can be improved as soon as possible, some of the shortcomings. Otherwise, really hard to accept